Archive for April, 2009

Microsoft Office Labs have created a splash of a video with this one. Imagining the 2019 year to be so advanced might seem just a dream to many but all reality begins with a dream. If not all, some ideas will surely be materialized by 2019.

slideshare.net snapshot of 21 April 2009

Hey guys,
My presentation is being showcased on the main Slideshare.net Career page today (21 April 2009). The link is http://www.slideshare.net/category/career

This is the discussion outline for the panel discussion that I moderated at Human Capital Management conference 2009 held at Marriott Hotel, Karachi on April 18.  The panel comprised of:

1. Mr Haroon Waheed - Head of HR, Unilever

2. Mr. Fasihul Karim Siddiqui - Group Head HR & Admin, Hinopak Motors

3. Ms. Kiran Khan - Manager HR & Admin, 3M

4. Tahir Jawaid - GM HR & Corporate Affairs, Engro chemicals

5. Mudaasar Aqil - GM HR & Quality Assurance, Bank Al Falah

6. Moderated by Hassan Bin Rizwan - Facilitator, Octara Pvt. Ltd. & Consultant, HireLabs Inc.

Interpersonal Skills - Emotional Aspect

1. The roots of our emotions
   1. Are we as rational as we like to think?
   2. Evolutionary explanations to our well-developed emotional brain
      1. Caveman had to make instant decisions so fight or flight response is more evolved than our analytical thinking
   3. Our subconscious - the Operating System running the hardware - the storage house of our memory and experiences -
2. Role emotions play in our lives
   1. Our emotions are never asleep - no matter how objective the situation may be
   2. Affects all relationships - at work - at home - with friends - with relatives
3. What is EI
   1. Misconception about IQ - is now called cognitive intelligence
   2. Multiple intelligence model
      1. Music intelligence - Spatial intelligence - Semantic intelligence - interpersonal intelligence - intra-personal intelligence
      2. Interpersonal and intra-personal combined are referred to as EI
4. EI model
   1. Daniel Goleman introduced the concept in an article published in Harvard Business Review in 1990
   2. Two areas - interpersonal and intra-personal
   3. Understanding our own emotions and ways to manage them
   4. Understanding the emotions of other and responding to them positively
5. Intra-personal
   1. Self-awareness
      1. Accept emotions as a reality i.e. it is okay to get angry from time to time
   2. Emotional management
      1. Live a healthy lifestyle - sleep well - work-family balance - exercise - meditate - enjoy and have fun
   3. Self-motivation
      1. Set goals and pursue them - we feel motivated when there is something to look forward to
6. Interpersonal
   1. Relationship management
      1. Recognize the rise and fall of emotions in others and respond positively
      2. Learn from their body language - tone - selection of words
      3. Don’t react but act with control and poise
   2. Emotional coaching
      1. Empathy - not preach but help them realize their emotions and suggest ways to deal with them

Interpersonal Skills - Communication Aspect

1. Setting the objective for your message
   1. Your desired outcome - action or comprehension?
   2. Have a KPI set for your communication?
   3. The more objective the KPI, the easier it will be for you to monitor the effectiveness of your messages
2. Analyze the audience
   1. What’s their level of understanding
   2. What’s their interest level?
3. Structure of the message
   1. Understand the Psychology of Communication
   2. Perception of the message - it’s all in your hand
      1. What we consider important?
4. Communicating to Inform
   1. Setting the context
   2. The need for feedback
   3. Repetition is the mother of retention
5. Communicating to Persuade
   1. Using AIDA in a verbal message
   2. How to create interest? - Using ‘WIIFM’ to gain interest
   3. How to create desire - The Art of Pitch
      1. Activate the imagination
      2. Show the future
      3. Connect with their emotions
6. Reviewing the effectiveness of your communication
   1. Were you able to achieve your objectives?

Here is the TV coverage of the Exec Sec Forum 2009 where I delivered a keynote and led a panel discussion.

An effort to highlight the strengths of Pakistn. Should it come out of the current political and military crisis, Pakistan possesses the potential to become a strong nation.

1. Goal setting and its evolutionary link – why humans are different from other primates? – Why women are better planners than men in general?

2. Goal setting comes natural to us – part of our evolutionary development – so no one can say that setting goals is something foreign to them – all we need to do is set a little structure to the process and follow it with determination

3. Starting to set goals – before we can start to set goals, we need to determine what motivates us – what drives us – what are those outcomes that we long for – as we know there are only two drivers for human actions – to gain pleasure and avoid pain – so identify what outcomes would help you maximize these drivers

4. To achieve fulfillment of life, it is recommended that one should set professional goals, personal goals, social goals etc

5. Using the SMART system to set goals – using the famous weight-loss example

6. How to use the infinite action loop in the SMART – Each Action Item needs to be qualified by the entire SMART criteria

7. The famous Zig Zigler goal achievement process – set goals – identify a way to measure success – identify people, organizations and other resources you need to work with – identify all the obstacles that you need to overcome – put a date on it – and write all the benefits that you will get out of it

8. The new addition to SMART - SMARTER

9. Examples – GE – Either we will be no 1 or no 2 in the industry or get out of the market – 3M – 40% of our revenue this year should come from the products that we have launched in the last three years

The following is my presentation that I delivered at the Executive Secretary, PAs and Office Managers Forum 2009 organized by Octara Pvt. Ltd. and held at Marriot Hotel, Karachi.  This slideshow introduces the basics of Project Management concepts and principles to the audience.